Legal Notice

■ Seller Shanghai Lavableu Technology Development Co., Ltd.

■ Representative Ping Yue

■ Address Room 031, No. 10, Lane 658, Jinzhong Road, Changning District, Shanghai, China

■ Business Hours Mon–Fri 10:00 – 16:00

■ Phone 080-6077-7814 * To ensure your inquiries are accurately tracked and handled as quickly as possible, we highly recommend contacting us via email. We review and respond to inquiries in sequence (replies may be delayed on weekends and holidays).

■ Sales Price The sales price is displayed on each individual product page. (All displayed prices are inclusive of Japanese consumption tax).

■ Additional Fees

  • Consumption Tax: Included in the displayed product price.

  • Shipping Fees: * Japan Mainland: Free Shipping (0 JPY).

    • Okinawa & Remote Islands: A flat regional remote relay fee of 3,000 JPY (including tax) will be applied.

■ Payment Methods The following payment methods are available at checkout:

  • Credit Cards: Visa, Mastercard, Maestro

  • Digital Wallets: Google Pay, Apple Pay

  • Japanese Domestic Alternative Payments: Konbini (convenience store) payments, Bank Transfers, and various local domestic e-money / smartphone payments.

■ Payment Timing

  • Credit Cards & Digital Wallets: Authorized at checkout and officially captured when the order enters the custom manufacturing/production phase.

  • Konbini & Bank Transfers (Pre-payments): Payment must be completed within 3 days after placing the order. If payment is not verified by the deadline, the order will be automatically cancelled by the system.

■ Product Delivery Time All products available on our storefront are premium custom-made or manufactured to order based on individual specifications.

Shipping Timeline Breakdown:

  1. Order Processing & Verification: 1–3 business days.

  2. Custom Production & Crafting: 7–10 business days after order confirmation.

  3. Domestic Shipping (Within Japan): Typically 3–14 business days via Sagawa Express after production is completed.

Notes on Logistics: * Exact transit times may vary due to production status, weather conditions, regional traffic, courier scheduling, or peak logistics seasons.

  • International Purchases (Outside of Japan): Our automated checkout system exclusively supports delivery destinations within Japan. For international buyers who wish to purchase our custom equipment, please reach out to support@kkmole.com. Our team will manually review eligibility and estimate specific international shipping tariffs and timelines.

  • For further details, please refer to our Shipping Policy.

■ Returns, Exchanges, and Cancellations

1. Order Cancellations Cancellation and full refund requests are strictly accepted only during the preliminary "Pending Confirmation" stage. Once our team reviews, officially confirms the order, and moves it into the factory production phase, no cancellations, modifications, or refunds can be accepted under any circumstances.

2. Returns & Exchanges Because all our products are custom-crafted and manufactured based on unique personalized specifications (such as custom carbon fiber long fins and paddles) and cannot be refurbished or resold, we strictly DO NOT accept returns, exchanges, or refunds for customer-related reasons (including but not limited to: change of mind, buyer's remorse, incorrect size/specification selection, or standard shipping delays).

3. Defective or Damaged Items In the rare event that your product arrives with transit damage, a clear manufacturing error, or a severe structural defect that renders the equipment completely unusable, please contact our support window at support@kkmole.com within 7 days of delivery.

4. Return Shipping Address & Process Authorized returns approved by our team due to valid justifications must be shipped to our designated fulfillment center:

  • Postal Code: 590-0521

  • Address: 7-27-5 Tarui, Sennan-shi, Osaka, Japan

  • Phone: 072-480-5018

  • Recipient: TOUGEN-HARC (T10-56)

IMPORTANT: Any packages returned directly to the above address without prior communication and explicit written email approval from our team will be strictly rejected by the warehouse under all circumstances. You must contact support@kkmole.com prior to returning any items to obtain the mandatory Return Merchandise Authorization (RMA).

■ Return Shipping Fees

  • Seller's Responsibility: If the return is authorized due to our fault (such as severe product defects, transit damage, or incorrect items sent), we will fully cover the return shipping costs.

  • Customer's Responsibility: In the rare event that a return is specially approved for non-quality or customer-related reasons, the customer shall be solely responsible for the return shipping fee (the exact cost depends on the courier service you select).

  • For further details, please refer to our Return Policy.